Case Studies
October 1, 2020 2024-10-02 20:30Case Studies
Case Studies
Five case studies across various industries and products.
Xbox Gaming Support as a Service
UX Research | UX Design | UI Design
About the Project
Revolutionizing Xbox Support with a Seamless and Unified Cross-Platform Experience for Gamers
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Led the design of a cross-platform user experience for the new Gaming Support website, integrating essential Xbox services. Advocated for player-assisted experiences, streamlined studio-player connections, and created a versatile template balancing Xbox design with studio branding. Successfully shipped the MVP and prepared for upcoming product launches, enhancing the customer journey and optimizing support processes.
Climb
UX/LX Research | UX/LX Design
About the Project
Game-based Learning to Improve Digital and Civic Literacy in High School Students
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A web and mobile learning environment that teaches high-school students, ages 14-18, about digital and civic literacy through environmental science education.
I lead the UX activities, both in terms of research and design. Deliverables created include personas, a journey map, user stories, sketches and wireframes, and hi-fidelity mockups.
Roam
UX Research | UX Design | UI Design
About the Project
Mobile Room-sharing Service for Connecting Like-minded Travelers with Lodging Accommodations
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Roam connects its users to lodging accommodations based on travel dates and likelihood of compatibility through mutual interests, mutual dislikes, and points of interest. Whether you are traveling alone or with company, use Roam to coordinate travel itineraries, find lodging accommodations, and split travel expenses.
My role was to research, design, and test the entire experience and all design artifacts related to the project. The goal was to develop an experience and supporting UI that would showcase a minimum viable product to be demoed to potential investors.
uRent
UX Research | UX Design | UI Design
About the Project
Peer-to-peer Rental Application that Matches Users with Products Based on Location and Time
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I conceived and designed uRent to help facilitate peer-to-peer (P2P) renting by engaging in a user-centered design process and adopting methodologies such as Frog’s Research Learning Spiral and The Lean Startup. My research fueled surveys and observations, which helped uncover insights that led to several iterations of wireframes and eventually a working, clickable prototype.